SASSA has initiated the urgent recruitment of Call Centre Agents for employment in 2025. This recruitment is suitable for persons eager for public service who want to contribute to bringing social security into the home of every South African in need.
Position Overview
SASSA is calling for an application for the post of Call Centre Agent at the Head Office in Pretoria. This is a permanent post with a salary between R202,233 and R235,611 per annum, excluding benefits. Applications must close on 07 January 2025, and the official reference number for this vacancy is SAS 12/12/2024-18.
Main Responsibilities:
The Call Centre Agent at SASSA will be responsible for answering inbound and outbound calls. This includes assisting the clients with inquiries related to social grants, following up on calls, and satisfaction with regard to service.
Logging and escalation of client cases using the Integrated Customer Care Application will also be required. Unresolved problems or complex issues may be redirected to the relevant department.
Resolving problems will be essential to this role. One will investigate issues, provide timely and adequate information, and work in-house to resolve client problems. Keeping accurate records will also be a must. Updating client information into the system, thereby ensuring quality service delivery, is a necessity.
There will be an expectation to track requests referred to other departments and ensure feedback and resolution occurred as required. All email correspondence requires a professional tone, attention to detail, and a speedy response.
The clients must be provided with education about SASSA processes, eligibility for grants, and the relevant policies. In addition, you’ll be responsible for sending calls to the corresponding officials for specialized assistance.
Minimum Requirements
To qualify for a position, the candidate must have a Senior Certificate (NQF Level 4) or equivalent.
- Additionally, the applicant must be computer literate and able to work with systems on which client data may be stored.
- The applicant must be almost on the edge of having 0-1 years of experience in a service or call center environment, but knowledge of the SOCPEN system will be a plus.
- Understanding legislation like the Social Assistance Act and the SASSA Act would be of the essence, alongside having knowledge regarding how organizational procedures operate within a social assistance context.
Why Work for SASSA?
By choice, working in SASSA is to work meaningfully. You impact the lives of South African vulnerable groups who have no access points to get financial assistance.
- It will bring lots of experience concerning the public sector and customer service; thus, paving a way for an individual to have a long-term career.
- SASSA has a nurturing environment that values client welfare.
- As a permanent job, it offers job security and benefits; thus, suitable for a career development programme geared towards graduates who have the will to make an impact in public service.
Application Process
If you are interested in this opportunity, you will have to hand in your application. Applications should be delivered to the SASSA Head Office at 501 Prodinsa Building, Corner Steve Biko and Pretorius Street, Pretoria, 0083.
- Should you require further assistance, feel free to contact Ms. Phindile Mathevula.
- Submission of applications is strictly no later than 07 January 2025.
About SASSA
SASSA is an integral part of the social welfare system of South Africa that is responsible for the payment of social grants to persons who qualify to receive them. The packages include child support, disability, and old age grants.
As a Call Centre Agent, you will be working at the frontline of the delivery mechanism. Providing service with correct information gives dignity and value to the livelihood of millions of South Africans.
Conclusion
SASSA call centre agent work is not merely a job; it is an opportunity to make a difference. If you are looking for a gratifying career in public service growth and impact, this career is for you!